Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Singapore Need to Increase Our Service Level
#1
When we talked about service level, these are the few trades that will be commonly named: mobile shops, internet service providers, retail banks and government services.

There is absolutely nothing wrong with the company or the organisation, it is just that the people working in the customer service need to buck up their service level. There are 2 facts - we need these services more than they need us; the customer service personnel does not owe us anything so they are rude. But hey, you are paid to work and not to displease your boss's customers.

Can't you see this is a vicious cycle? You make us angry, we complain about you, your promotion affected and continue as a customer service who is more angry because you missed you promotion. You will stuck there forever and damn you deserve it to the fullest.

Start showing positive attitude and you never know who is that customer that have direct connection with you boss or he will change your life. It is always better to make a friend than a foe, you may one day be working under your customer too. Do not think that you are behind the umbrella of your company, yes the angry customer will remember about that company but he will not forget you either. So if you hate the company you are working for, do not hate yourself.

Even for family business, the proud second or third generations have no respect to the customers their parents have built over the decades. They thought that business will be forever there and customer will come knocking on their door. Times have change, and even in the good time the parents still work hard and treat the customers with respect. Often people have better customer service when they build it from scratch, it is like how you treat a baby. Those whom take over parents' business thought it is like hiring a servant to work for them. This is totally wrong mindset. If you do not set the correct mindset, everything you do will be wrong.

Singapore is famous for our services because we have no export business, if we cock up the only good thing we have, we are better than nothing. Please do not end up like the Honkee.
Reply
#2
Thanks for the ppost....!!!
Reply
#3
Yeah.....
We all know that world is going very fast towards Modernisation...
Apart from that is we Singaporeans have to increases our service level....
Reply
#4
(27-10-2016, 09:40 PM)SoonHong Wrote: Yeah.....
We all know that world is going very fast towards Modernisation...
Apart from that is we Singaporeans have to increases our service level....

I agree with Soon.....!!!
Reply
#5
For service could be increase more....
As well as Singaporean have to deal with that...
Nice post...!!!
Reply


Forum Jump:






Users browsing this thread: 1 Guest(s)